RETURNS AND REFUNDS

We offer a 30-day no-quibble free returns policy on all products that are not bespoke/custom/personalised (for example engraved products).

If your item has arrived damaged or is incorrect, please contact us and we can arrange a replacement or compensation if it is something that you are able to rectify yourself.

Returns are accepted as long as you inform us within 30 days from receipt of your goods, either in writing, email or by telephone and the products must be returned within 30 days. Your returned products must be in the original packaging (where possible), unused, and not damaged. On receipt of your returned goods, we will issue a refund or replacement. The return postage and packaging costs are payable by the customer, excepet in the case of damaged or incorrect items. Celtic Timber can not refund any items returned or rejected after this 30-day window.

MISSING ITEMS

In the unlikely event that items are missing from your order, you must notify us by email or phone within 24 hours of signing for your parcel. We cannot accept responsibility for missing items if a report is not made within 24 hours.